Spotlight on Chris Seddon and Katy Lehman, our friends at Nook Mortgages. Supporting Wirral Hospice St John’s as part of a heartfelt Thank You to our Hospice at Home service #hospiceheroes #wirralhospice #hospicecare #caring #wellbeing #hospiceathome #fundraising #thankyou

You don’t need to know someone for a really long time to hold them in high regard.

This is what I felt when I met Chris Seddon and Katy Lehman of Nook Mortgages, alongside Wirral Hospice’s Senior Fundraising Officer, Jamie-Leigh Burgess, for the first time, recently.

It is also what comes over loud and clear when Chris describes the care given to his Dad, Colin, by Wirral Hospice St John’s Hospice at Home service in 2017.

Colin and Chris’s mum, Sue, had welcomed their first grandchildren, Pippa and Summer, into their lives by then (Summer was born in September 2016). So alongside Sue, Chris, his wife, Jo, his younger brother Paul and his wife , Beth, and youngest brother Phil and his partner, Emma, Colin had his family close by in the final months of his life.

Colin lived with the knowledge of his oesophageal cancer for only four months, from September 2016, and spent time having treatment in hospital from that November.

As the illness progressed Colin was taken home in January 2017 and Hospice at Home’s Health Care Assistant, Helen Marsh, became involved in his care alongside the Marie Curie nurses (who are also often referred and partnered by the hospice to bring their specialist care into people’s lives).

It was, sadly,  to be the final week of Colin’s life and Helen’s natural compassion, while listening intently, had enabled him to open up about what he wanted and his wishes after his passing, although he never spoke with the family about not being around with, and for, them all.

Chris remembers how important the Hospice at Home service was for his Dad and the respite it gave his Mum, him personally, and the whole family.

“As well as caring for dad we were asked how we were feeling too. It was a great help.”

Chris describes his dad as his hero and he remembers Colin had been so brave and considerate with his illness, to the point that he wanted everyone else to be looked after.

When Chris describes the care his dad received you can tell it had a profound effect on him. He resolved to do what he could to help the hospice raise funds and this has been accomplished in a number of ways.

As well as completing walks for sponsorship there is now an annual memorial golf day at Caldy Golf Club where Colin, Chris and his brothers played together happily as members there for many years. There’s also a definite legacy now, as Chris is only too happy to tell me he recently won a prestigious trophy, The Jubilee Trophy, so his name will be on the club winner’s board for infinity. Bravo Chris!

So now Chris and his business partner, Katy, at Nook Mortgages in Hoylake, also make a kind quarterly donation to Wirral Hospice St John’s from any profit they make from their friendly service. It’s a classic ‘affinity’ relationship and we’re very grateful for their kind contributions.

Both Chris and Katy were keen that their customer focused business should operate in as ethical a way as possible. If honest and reliable advice is what they promise, that had to be reflected in their commitment to the wider community and chosen charity.

Another way in which this was clearly highlighted is when full lockdown was in operation Nook arranged a partnership with Dodo Pizza and Wok and Go to deliver food to NHS and hospice staff in Wirral sending more than 2,500 pizzas to key workers in the borough.

They’re just very good people and on 15th October, Chris and Katy, alongside their families celebrated one year of trading as Nook Mortgages.

From Wirral Hospice St John’s we wish them all very many, many happy returns.

Supporting carers in these exceptional times. Carers Week is 8th-14th June #carers #caring #family #wirralhospice #patientcare #makingcaringvisible #thankyou

‘Carers’ are the unpaid army of family and friends who spend many hours caring for and supporting people with physical and mental illness and disability, above and beyond the services that statutory, private and/or charitable health & social care organisations provide.

The week of 8th-14th June is national Carers Week, with a rallying call of ‘Making Caring Visible’, it’s designed to raise awareness of the estimated 6.5 million people who have unpaid caring responsibilities across the UK.

HeatherWirral Hospice St John’s spiritual care coordinator, Heather MacLeod (a little more about her later), reminded me of these lyrics, famously sung by Celine Dion*, to capture all we contemplate during national Carers Week.

You were my strength when I was weak
You were my voice when I couldn’t speak
You were my eyes when I couldn’t see
You saw the best there was in me
Lifted me up when I couldn’t reach
You gave me faith ’cause you believed
I’m everything I am
Because you love me

Perfect!

Carers will often class themselves as, just, a wife, husband, partner, son, daughter, grandparent or other family member or friend. Their care comes from a sense of duty and a deep well of love.

We see this, close up, every single day at Wirral Hospice St John’s.

Supporting and caring for people with life limiting illnesses is at the heart of everything we do and, in order to really know our patients, to extend the care and support we provide for them, we also offer services designed to help their carers, practically, spiritually and emotionally.

In normal times we’ll see and work with carers in all of our settings, Inpatients, Outpatients, Wellbeing Centre (day services) and Hospice at Home.

Physio Room (1)The current coronavirus crisis, calling on all of us to limit direct contact and minimise all but essential travel, has inevitably altered our ways of reaching out to carers.

Early on in the pandemic even visiting in our Inpatients ward was severely restricted. We managed ways to allow a small number of closest relatives to visit loved ones by supplying face masks and other personal protective equipment and reinforcing hand washing and safety recommendations.

For the wider family we’ve been providing patients with electronic equipment, such as IPads, if they don’t have their own, so that they can see each other and chat.

james george conference poster

Although some of the patient and family services team are working from home (hello Suzanne and Co) they are set up to continue working with patients and their carers. Where we can’t meet with carers, which is in most services just now, we’re staying in touch through telephone calls and other electronic communications.

On Friday of Carers Week we brought an afternoon tea for the visitors to our inpatients to remind them how we appreciate their massive contribution to the wellbeing of their loved ones. Scones with jam and cream and a nice drink… mmmmm!

Hospice Reception (1)Enquiries about welfare benefits and signposting to emotional and psychological support, including liaison with other local agencies, while agreeing plans of action are still being handled by our professional social workers, James and Ann-Marie.

Emily Fozard. Counsellor

Bereavement counselling, facilitated by the most accomplished listener, Stella, also continues in what are especially psychologically distressing circumstances for families. (A mention here for our other counsellor, Emily, (pictured left) who is on maternity leave with all of our best wishes).

Occupational therapists, physiotherapists and exercise co-ordinators, Sarah, Miriam, Elizabeth and Tracy (hello to Katy also on maternity leave) continue to work with patients and source instruction videos for those at home with their families and other carers.

Aroma Therapy (5)We’ve had to suspend our aromatherapy service, provided in normal times by the most soothing and empathetic practitioner, Lindsey, because of the necessary close proximity of delivery. We look forward to restoring the service as soon as we can.

And, of course, the wonderful Heather MacLeod, (our spiritual care coordinator,read a little bit more about Heather here), is available to provide her heartfelt comfort and advice to people who are sometimes struggling to find meaning or peace in what are really the most challenging time of their lives.

To all those families and other carers of our patients, your loved ones, please know Wirral Hospice St John’s is here for you.

Hospice Nurses (1)

Author: Billy Howard

*Words to ‘Because you loved me’ written by Diane Warren © Universal Music Publishing Group, BMG Rights Management 

All photos taken pre-COVID social distancing regulations.

 

 

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