For Jill, everything is about putting the patients of Wirral Hospice St John’s at the heart of all that we do. “The care we give has been greatly enhanced by the development of the services we provide, both here and out in our Wirral communities. The various hospice teams that support our patients and their families, get together regularly to agree the best ways in which we can help our patients live as full a life as possible.”
Jill joined the hospice in January 2014, and as Inpatients Ward Manager, she has a very busy job that she finds wholly fulfilling. This fact shines out of every sentence she utters. “I love the passionate commitment of the people I work with; the staff and the volunteers. We all care about the wellbeing of our patients and their families and, professionally, I couldn’t work with a better team. Sometimes, the work is challenging but we help each other, as we do with our patients, over a cup of tea and a chat. Sometimes I need to look after the team and sometimes they have to look after me.”
After serving 40 years in the health services, 37 as a nurse, Yorkshire born Jill has seen it all. So, how did she choose her profession? “At 16 I didn’t know what I wanted to do. My dad worked as a catering manager at Huddersfield Hospital and he got me a job in the kitchen! I’ve always loved cooking – people at the hospice will tell you about my baking – so I went to college to do a catering course. I really enjoyed it but as I was also working in the hospital I realised that I could do more to help if I became a nurse. I studied at Huddersfield Hospital and lived there, at the nurse’s home, until I gained my qualifications”.
Since then a full and varied career has seen Jill honing her expertise to the greater benefit of our patients. Having worked across the whole spectrum of nursing; in operating theatres, in ICUs, gynaecology and, with 22 years as a district nurse in Chester, Jill now pursues her ultimate vocation, palliative care.
“Wirral Hospice St John’s is the best place in the world for us to support people, often at the most challenging time for them and their families. Our job is to get people who may be experiencing uncontrolled pain or severe discomfort, as a result of their illnesses, back to their own home environment. Patients come to us at the Inpatient Ward when referred to the hospice by a hospital doctor, GP, district nurse or other healthcare professional.
People are generally admitted for, up to, an initial two week period, depending on the progress of their individual illnesses. Patient’s needs; physical, psychological and spiritual, are all catered for so that they can look forward to a return to familiar surroundings as soon as we can stabilise their condition.
Once people return home they can also receive our Hospice at Home service which, as well as providing a regular friendly and familiar face from the hospice, supports partners, family members (often 24-hr carers) and other carers to take a little time of their own to tend to their own wellbeing. So while Hospice at Home is with the patient, their carers might be shopping or be able to take a short break for a couple of hours.
In her ‘real’ life Jill is happily married to Steve (a retired Psychiatrist) whom she met in her home county of Yorkshire some 40 years ago. She has two children, Rachel and Anthony, who have both blessed her in the last couple of years with her precious granddaughters. Oldest granddaughter, Olivia, is two (she features a little later in this story), while, only 10 weeks ago, Anthony’s partner, Felicity, gave birth to Daisy, granddaughter number two.
Olivia has already written her place in hospice history by introducing ‘Granny’ Jill to internet viral sensation the Baby Shark challenge. Jill was so taken by the fun they were both having learning the moves to the song that she shared with colleagues, Infection Control nurse, Chantelle Hardman, Nicola D’Amelio, Clinical Governance Manager and Ward Sister, Clare Norman.
It was deemed a fun challenge to get more of the hospice team involved in. So Pied Piper, Jill, gathered up a growing number of willing participants and within an hour or so the music was played, the Baby Shark challenge was met and the video recording shared on the hospice’s Facebook, Twitter and Instagram accounts. It has reached more than half a million people to date, featured on BBC Breakfast, Lorraine and other media channels, including The Daily Mirror’s Facebook page.
Another of Jill’s passions is for singing! A proud member of the Chester Operatic Society, she puts her ability to great use for the hospice in early December, helping our Carol Choir to hit the right notes to add to the ambience of our annual Light up a Life switch on service.
So, sing it from the rooftops, Jill’s legacy at the hospice is secure. After 39 years as a nurse, Jill tells us that she takes most pleasure in helping younger – her words – staff and nurses to develop into their roles at Wirral Hospice St John’s. She sees her role as helping those people to “get skilled up, to do well and to get on”.
What is certain is that the future is bright for Wirral Hospice St John’s if those younger people listen to, and learn from, our Jill Littlewood.
Author: Billy Howard