Very pleased to tell you that our Hospice sailed through recent unannounced #CQC health watchdog inspection

Green Check MarkOn Fri 18 Jan 2013, Wirral Hospice St John’s received its second unannounced Care Quality Commission (CQC) inspection visit in just 11 months. The CQC is the national health watchdog that regulates and assesses whether hospitals, care homes and care services meet essential standards in safety and quality.

The Hospice was measured against five of the CQC’s 16 essential standards of care:

  • Consent to care and treatment
  • Care and welfare of people who use services
  • Safeguarding people who use the service from abuse
  • Staffing and
  • Complaints

Rigorous interviews with patients, families and staff took place across the day to ensure that the CQC had all the information it needed to compile its report on how the Hospice cares for and treats patients, and the support systems we have in place to ensure that our staff have undertaken higher specialist training in palliative care.

All five aspects that the Hospice was assessed against met the required standards the CQC were looking for with no recommendations for improvements, which is the highest rating an organisation can receive. The Hospice also met all the standards at the previous inspection in Feb 2012, so patients and their families and carers can be very reassured that the quality of care given at Wirral Hospice St John’s is to a consistently highest standard.

Dawn Porter, Clinical Services Manager, said: “We are once again delighted with the outcome from the Care Quality Commission’s inspection report It highlights staff dedication and quality of service we provide in caring for patients, carers and families. It reflects the whole organisation’s commitment to patient care, including nursing staff, medical practitioners and allied professionals, to the catering, house-keeping and facilities teams through to administration, fundraising and finance teams, and our dedicated team of more than 460 volunteers.”

In June 2013, we will commence celebrating our 30th Anniversary of caring for the people of the Wirral so the feedback from the CQC inspection is pleasing news to share with everyone.

Please visit our Hospice website to find out more about our work.


Our Heswall charity shop celebrates romantic 1st birthday! #happyvalentinesday

wirral_hospice_heswall_birthday_valentinesThis Valentine’s Day Wirral Hospice St John’s charity shop in Heswall will be celebrating a very special birthday. The shop based on Telegraph Road will be exactly one year old!

Jo Ashworth, Shop Manager, plans to celebrate in style by throwing a party on Thu 14 Feb to thank all the volunteers and customers who have helped support the shop over the last 12 months. Pop in anytime from 11am until 5pm! to join the fun!

Our Heswall charity shop relies on support from the local Heswall community who have supported the shop very generously over the last year by not only donating goods but also by becoming regular and loyal customers. As well as the army of local volunteers that help to run the shop to its high standard.

In the year since opening, the Hospice’s Heswall shop has raised almost £100,000 towards patient care. Wirral hospice St John’s currently looks after around 150 patients per week. This care continues to be completely free of charge for patients. However, the Hospice costs more than £3.1 million to run each year. The Heswall charity shop, as well as the Hospice’s other shops around the Wirral, plays a vital role in reaching this figure.

Jo said: “I would like to take this opportunity to say thank to each and every customer, donor and volunteer for making the last year such a success. I am very proud to manage this shop and to work with a community so passionate about supporting the wonderful care given by Wirral Hospice St John’s. I would like to invite anyone that would wish to attend to join us for a piece of cake and celebratory drink on Thu 14 Feb.”

All items sold in the Heswall shop are kindly donated by people in and around Heswall. Clothing, furniture, ornaments and toys are all accepted on a daily basis. If you have any unwanted items that you would like to donate then please visit your nearest Wirral Hospice St John’s charity shop or call into the fundraising department at the Hospice itself. For more information please visit the Hospice’s website or call 0151 343 0778.

Thank you to everyone for making our first year in Heswall so welcoming. We look forward to 2013 being just as successful, especially as it’s our 30th Anniversary year. We’re very grateful to everyone for their support of our work over the last three decades.

And They’re Off!!!

Race NightCalling all racing fans! On Friday 15th February the Regency Suite, Liscard will host a fun filled night of horse racing and cabaret in support of Wirral Hospice St John’s.

The evening’s entertainment begins at 7:30PM, broadcasting 4 exciting horse races for you to place your bets on. Live music from Dr Duke follows and if that’s not enough then things continue until late with a disco.

Tickets for this special event are only £5 and are available from the fundraising office. The Regency Suite can be found on Grosvenor Road, Liscard CH44 1AQ. Please call 07790 537365  for more information.

Use one of our car boot plots to earn yourself some cash! Sun 3 Mar, 10-1 Hospice car park.

wirral_hospice_car_bootWirral Hospice St John’s car boot sale plots are selling up fast. At only £10 per car we can see why! It’s a great chance to have a good clearout and spring clean of your home and garage and earn yourself some cash in the process.

Call Kerry or Hayley on 0151 343 0778 to book your space for Sun 3 Mar, being held in the Hospice car park from 10am-1pm.

Even if you don’t have items to sell, it’ll be well worth visiting us on the day. It’s free entry and there’ll be antiques, games, toys, clothes, ornaments and other bric-a-brac, furniture, CDs and undoubtedly some random items that you might not find elsewhere. All for utter bargain prices!

Don’t delay, get in touch today!

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